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  • 2Do I have to buy a product from EmbroidMe in order to have it customised?

    In short no. You can bring in your own garment. We do however have a huge range of products to choose from and can save you time and hassle by providing all your branding solutions under the one roof. This way, we can guarantee the highest quality material has been used to ensure your 100% satisfaction. 

    Another thing to bear in mind (especially when uniforms are involved), is that retailers change their lines all the time. To ensure you can re-order more identical uniforms for spares or for that new staff member, it’s always best to get them from EmbroidMe. 

  • 3What types of artwork do you normally require?

    If you have a company logo it’s best you can supply this in a vectorised format. This allows us to resize it without losing any quality. EPS or PDF files are ideal, however high res JPGs can sometimes be used. If you’re unsure, email it in and we’ll let you know.

    It is important to understand the types of artwork file formats required for the various processes as they make a big impact on the quality of the finished product.

    In general, layered vector formats (EPS, PDF) are best, JPGs can be used for some processes , but a decent resolution image is required, not something taken from a web site for example.

    JPG is a compressed image file and is fine for creating embroidery files and some digital print options, but a high resolution image is generally required for a better result.

    Use for: Embroidery, Digital Direct to Garment Print, Dye-Sublimation Print, Digital Print Vinyls

    Artwork PDF or Layered Portable Document Format. This has the original design artwork saved in a form that can be read on most computers. Artwork may be extracted and the colours separated out for use in screen and pad printing, it also gives better digital print results, with more saturated colours.

    Use for: Embroidery, Screen Print, Digital Direct to Garment Print, Pad Print, Dye-Sublimation Print, Digital Print Vinyl Transfers, Computer Cut Vinyls, Laser Engraving.

    EPS or encapsulated post script files are exported from the design software. A layered vector format, the size can be altered without any change in quality of the final image. Colours may be separated out and used for imaging screens and pads. It can only be read by design software, though is often saved as a PDF for ease.

    Use for: Embroidery, Screen Print, Digital Direct to Garment Print, Pad Print, Dye-Sublimation Print, Digital Print Vinyl Transfers, Computer Cut Vinyls, Laser Engraving.

  • 4What is the Standard Production time?

    Normal production time for most products is 7-10 working days from artwork approval. However certain products will often be ready earlier.

    Promotional Products sometimes require a certain lead time. Contact us today and we'll do our best to meet your deadlines.

  • 6Can I order products from EmbroidMe online?

    Absolutely. We can establish your own private access to an Online Company Store, where you (and authorised staff) can login and order for a pre-agreed set of garments, decorations, prices and logos. Contact us about establishing your own secure Online Company Store.

  • 8How do we get clothing sizes right?

    Unfortunately a Size 10 isn't the same everywhere you go. And we don't mean from country to country, we mean from local brand to local brand.

    Each of our major stocked brands will have slight differences in their sizing, so the best thing for you and your staff to do is to visit our showroom and try on the polo shirt/business shirt to ensure that you get the right size for you.

    Most of our catalogs will have a sizing chart inside that will help guide your decisions. Our helpful staff will also be able to guide you through the process of getting the right uniform size.

  • 9Is screen printing suitable for 20 garments or less?

    Screen printing as a general rule becomes more effective the larger the order size. The cost of the screens, multiplied by the number of colours, added with the number of prints that need to be done to your shirts can be quite expensive if you only have a shirt run of 20 shirts or less (especially for multiple colours).

  • 10What are key considerations for choosing industry/trade specific apparel?

    When thinking about the uniforms or apparel requirements of your business, take what type of work you are doing into consideration.

    For example, are you doing manual labour outdoors? Are you working in tight areas? Are there regulatory considerations to factor in? Are you working in the food industry or in areas with flammable materials?

    Answering all of these questions will help to determine the right garment for you and your staff.

  • 12Will cotton garments shrink?

    While most cotton garments are pre-shrunk in the production process, you should still allow for up to 3% shrinkage when trying on your uniforms, polo shirts and trousers.